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Posts Tagged ‘Customer Loyalty’

We had such a celebration here at the dealership yesterday afternoon! Both the President of Tom O’Brien Greenwood and our Office Manager (Tom Miller and Judy Thompson) were celebrating 40-years of service with the organization! They look to young to be enjoying such an accomplishment, don’t you agree?

The O’Brien family automotive business started in January 1933 when Thomas J. O’Brien opened Sullivan and O’Brien DeSoto and Plymouth dealership on Virginia Avenue here in Indianapolis. The Tom O’Brien Chrysler Jeep Dodge Ram store, located in Greenwood, is the original franchise that was started in 1933. Who would have guessed then that we would have employees who would join the family organization and would remain for almost half of the years they have been in operation? Quite a feat in any business; let alone the automotive retail business that has such a known reputation for high-turnover!

One of the things that make us different is our Employee First Philosophy. This may seem strange in today’s “Customer First” business world, but it is actually the foundation for how we treat our customers. We feel that the only way to ensure that our customers are taken care of properly is to do everything we can to make sure that our employees enjoy working here and feel like they are an integral part of our success. There is no unimportant position at any of the O’Brien Automotive Family dealerhsips – from the lot attendant, to the office clerk, the parts runner, to the service porter – we could not function without everyone on our team being happy and productive.

Congratulations to both Judy and Tom for your service to our organization!

By the way, thought you would enjoy a video made by Thomas J. O’Brien when he opened our current south location. Most of the employees featured in the video are still with us today…speaks volumes about who we are!

Regards,

O’Brien Automotive Family – “Our family works for you. Since 1933”

Your leading Greenwood, Franklin, Indianapolis, Carmel, Plainfield, Avon, Lawrence, and Noblesville Chrysler Jeep Dodge Ram FIAT Toyota and Scion Dealer!

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